Project Optimisation Executive (Chinese Language) – Malaysia

You will be responsible for ensuring your clients are set up for success on our systems by constructing accurate search queries using appropriate keywords and Boolean operators in accordance with the clients’ requirements. You will lead the set-up of trial projects for prospective clients, liaising closely with commercial teams and key client POC’s to determine the parameters and scope of the projects.

You will report directly to the Project Manager and work with the Client Services team to support the onboarding of new clients and the day-to-day management and optimisation of client profiles.

As we are dealing with clients in the APAC region, you are expected to have a strong command in the written language of English and Chinese. Shortlisted candidates will be required to undergo a language translation test.

Roles & Responsibilities

• Setting up news gathering projects for the clients on CARMA’s portal in accordance with the requirements provided
• Conduct research on the topics provided by the client to obtain related keywords
• Assist the Project Manager in constructing search queries using boolean operators for project setups
• Work closely with the Project Manager and the Client Services team to support the day-to-day management and optimisation of clients’ media monitoring profiles
• Review and optimise existing clients’ profiles to ensure the media intelligence gathered are relevant
• Manage and resolve tickets filed by colleagues in the APAC region
• Other duties as assigned by the Project Manager