Job Opening – Account Manager

Location: Dubai

Please send your CV and accompanying cover letter to hr@carma.com.

About us

CARMA is a global provider of media intelligence solutions. We deliver what matters with people on the ground in 43 countries over 5 continents. We provide media monitoring and analysis across all types of media including print, online, social and broadcast, allowing our clients to make well-informed business decisions.

Our customized solutions combine the latest, cutting-edge technology with unrivalled human insight from a global team of researchers and analysts who provide valuable, relevant and actionable insights.

Our clients include PR, communications, and marketing professionals in all industries in the private sector, governments and NGOs all over the world

We pride ourselves in creating an exceptional work experience for our employees and we are seeking out top talent due to an exciting phase of expansion.

 

Responsibilities

The Account Manager will be the face of CARMA throughout the client journey, starting with client on-boarding to fully implement the client, ending with the renewal of the subscription. Key responsibilities include:

  • Establish productive, professional relationships with key personnel in the day to day management of client accounts
  • Have a good understanding of internal procedures and product/service portfolios,
  • Managing client accounts, contracts process, ensuring to adhere fully to company contracts
  • Proactively assess, clarify, and validate customer needs and be able to identify growth opportunities
  • Consult educate and support clients autonomously
  • Managing the onboarding and activations for the clients
  • Maintain high clients’ satisfaction ratings that meet company standards and ensure excellent client retention rates in cooperation with manager,
  • Ensure that all clients derive maximum value from their investment and utilize all their products, through continuous client contact.
  • Manage portal training & development for the clients
  • Work and share knowledge with colleagues across the globe.
  • Conduct regular briefings and updates on account status to manager on a regular basis.
  • Upsell our services to the existing clients based on their requirements.

 

Job requirements

Minimum qualifications: Bachelor’s degree in any relevant field

Minimum experience: 3 to 4 years of experience in delivering client-focused solutions

Technical and behavioral competencies (knowledge, skills and abilities):

  • Experience in a relevant field will be given priority
  • Proven ability to manage multiple clients’ accounts at a time while paying strict attention   to detail
  • Good listening, verbal and written communication skills
  • Fast learner with strong organizational and computer skills
  • Ability to handle work under pressure and as a part of a team

 

 

Please send your CV and accompanying cover letter to hr@carma.com.

Media intelligence professionals from UK and Europe looking to relocate are welcome to apply.

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