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Job Opening – Executive Reports Team Leader

Location:  Beirut

Please send your CV and accompanying cover letter to hr@carma.com.

About us

CARMA is a global provider of media intelligence solutions. We deliver what matters with people on the ground in 43 countries over 5 continents. We provide media monitoring and analysis across all types of media including print, online, social and broadcast, allowing our clients to make well-informed business decisions.

Our customized solutions combine the latest, cutting-edge technology with unrivalled human insight from a global team of researchers and analysts who provide valuable, relevant and actionable insights.

Our clients include PR, communications, and marketing professionals in all industries in the private sector, governments and NGOs all over the world

We pride ourselves in creating an exceptional work experience for our employees and we are seeking out top talent due to an exciting phase of expansion.

 

Job Purpose

Manage and motivate the selectors by providing timely and efficient executive reports services, as per Company policy and client requirements.

 

Roles and Responsibilities

  • Handles editing and reviewing tasks of key accounts
  • Follow up on report archiving on Nextcloud
  • Implement directives and communicate them to the team, thus ensuring they always work based on updated information
  • Understand thoroughly client expectations, thus ensuring all data and reports delivered reflect the client requirements and respect the deadlines agreed upon
  • Ensure reports are sent to clients according to the agreed upon format and deadlines
  • Support the selecting, editing and reviewing of the reports through continuous coordination with the Deputy Executive Reports Manager
  • Allocate tasks as per the Deputy Executive Reports Manager directives
  • Brief the team on: new accounts’ tasks, requests, as well as the client background and the required information from Client Service before activation
  • Schedule training sessions for the team and with the Operations Executive and follow up on the implementation
  • Implement Quality Assurance check and conduct weekly quality spot-checks
  • Fill on TICK the time allocated for every assignment/report, on a regular basis, ensure the team is filling their tasks on TICK and update concerned parties on employees’ status change (new joiner, leaver, transfer, etc.)
  • Support and guide selectors, editors and reviwers, evaluate their performance and recommend trainings, when need be, in coordination with the Executive Reports Manager
  • Comply with CARMA policies and procedures and support CARMA mission and vision
  • Perform other job-related duties as assigned by direct manager

 

Competencies

Core Competencies

  • Dedication
  • Courage
  • Intellectual Curiosity
  • Passion
  • Compassion

Behavioral Skills

  • Attention to Details
  • Problem Solving
  • Developing Others
  • Motivating Others
  • Accountability and Ownership
  • Communication
  • Relationship Building
  • Organizational Commitment
  • Customer Focused

Technical Competencies/Skills 

  • Strong knowledge in MS Office
  • Excellent command of English and Arabic. French is a plus
  • Research Skills

 

Job Requirements

Education

  • BA in English, Linguistics, Translation, Media, Journalism or any related field.

Experience

  • Minimum 2 years of experience as a senior member in the Executive Reports department.

 

Physical demand and working conditions

  • Professional office environment.
  • Sedentary work. May involve walking or standing for brief periods of time.
  • Day (early morning) shift, requiring occasional overtime.

Please send your CV and accompanying cover letter to hr@carma.com.

Media intelligence professionals from UK and Europe looking to relocate are welcome to apply.

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