Account Director – UK

CARMA is a global provider of integrated media intelligence solutions. We deliver what matters using an unrivalled mix of cutting-edge technologies and experienced media measurement and analysis experts.

With 19 international offices and staff in 50 countries, CARMA conducts research of media coverage in all key geographies in over 80 languages. We are globally active, but also have local experience so whilst most of our clients are international, we are equally adept and offering market specific solutions.  Our on-the-ground staff speak the local language, know local customs, and can help you achieve a greater understanding of any market.

CARMA has been providing services to the communications industry for more than 30 years over which time it has grown into one of the most geographically diverse and most dynamic media monitoring and analysis companies in the world.


What We Can Offer You

At CARMA, we value the talents and ideas of everyone in our team. Our company is growing and changing every day and we’re thrilled to have you along for the ride.

We will help shape your journey through enriching experiences, learning and development opportunities and global exposure internally and externally. We also strive to provide remote and flexible working policies, with the friendliest and most supportive culture.


As Account Director you have full commercial and operational responsibility for a portfolio of clients taking a variety of monitoring and analysis services as well as the teams needed to service them successfully and profitably. You will be expected to retain and build this group of clients, growing revenues and profits, while establishing strong relationships with key stakeholders and ensuring that CARMA is optimising the value of its monitoring and insights services. You will also play a key role in supporting new business initiatives within the sector.

A successful Account Director will challenge themselves, their teams and their clients – driving our offer forward through service design, innovation, high-quality reporting, consultancy and training. You will be responsible for producing the pinnacle of CARMA’s strategic reports for clients, finding the best ways to represent data to help your clients make good business decisions.

You will also be expected to contribute to the future direction and strategy of the business and to be proactive in the broader communications industry, building networks and driving thought leadership.

Key Responsibilities:

  • Commercial ownership of your clients, ensuring renewals of existing contracts while upselling additional services
  • Ensuring clients run at appropriate levels of profitability, identifying and troubleshooting low-profitability accounts and developing solutions to increase profitability.
  • Project management across each client’s range of services ensuring that delivery is executed to a high-quality and professional level
  • Providing consultancy to your clients, advising them on how to get the maximum value from the service from initial scope and design through to identifying priority insights and recommendations
  • Line management of the Account Managers and Account Executives in your team, providing leadership and drive. Upskilling team members through training, mentoring and personal development plans and ensuring that they perform to a high-quality level, providing excellent written reports, advice and consultancy to your clients.
  • Ensuring all of your clients’ contracts, Purchase orders, briefs, coding manuals and other relevant paperwork are signed off, up to date and filed correctly
  • Ensuring all account revenues are correctly communicated in a timely manner for client invoicing
  • Driving innovation across CARMA’s Insights services, including quality of commentary, data integration, data visualisation and reporting formats
  • Escalating roadblocks to Client Services Director/CEO in a timely manner with suggestions for solutions
  • Actively contributing to the direction and strategy of the business, working closely with the senior management team, communicating effectively vertically in both directions within the office and CARMA’s global teams
  • Building industry networks and driving thought-leadership through trade organisations and other groups, speaker platforms, blogs, webinars and other forms of content marketing


What You’ll Need To Succeed

Blend of behavioral competencies, technical competencies, languages and experience needed:

  • Strong track-record in media analysis, media intelligence market research, social media or marketing analytics.
  • Expert knowledge of best practice in the communications evaluation sector, latest industry trends, topics and issues
  • Experience of speaking at communications industry events or contributing to thought-leadership based content marketing
  • Track-record of leading multiple, complex, research-based projects
  • Team management, delegation and motivation
  • Ability to communicate assertively and effectively to command respect with different job levels from junior communications executives to the most senior heads of communication and board members.
  • Ability to quickly identify, prioritise and communicate what is important – from the content of our insights deliverables to the overall running of the service itself.
  • Analytical and process-orientated mindset with an ability to rapidly learn new tools and techniques
  • Analytical and strategic mind-set
  • Commercial awareness coupled with effective closing capabilities
  • Enthusiasm and interest in the rapidly changing media environment


Please send your CV  to