Responsibilities
Key responsibilities of the role include:
Client Servicing
- Build and strengthen client relationships to achieve long-term partnerships
- Achieve individual upsell and cross-sell targets as well as team client retention target
- Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
- Execute onboarding and training for all new clients
- Handle inquires and requests from client and address their needs
- Proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues.
- Liase with different departments within the company to ensure all client deliverables are met
- Conduct consistent reviews to track account health, while discovering new areas of improvement
- Mentor new team members as our organization grows
Business Development
- Maintain accurate client records, keeping track of any contract updates and renewals on CRM platform
- Identify upsell, cross-sell and renewal opportunities and communicate with sales teams regularly
- Work with sales, marketing andother internal teams to develop strategic plans and ensure KPIs are being met
Product Knowledge
- Fully understand the company’s full suite of products and services
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Qualifications
- Strong written and verbal communication skills
- Ability to multitask and juggle several responsibilities simultaneously
- Dealt with complex or escalated client situation and able to resolve and manage these situation successfully
- Proven track record of meeting or exceeding KPIs and building strong client relationships
- Excellent organizational skills and attention to detail
- Solution-oriented and able to think outside the box to solve client problems
- Reliable and self-motivated
Experience
- Minimum 4 years of relevant Client Services, Account Management, or Business Development, preferably in the media, consultancy, tech, PR & communications or market research industry.
Contact
Please send your CV to sabrina.azmi@carma.com