Responsibilities
- Implement directives and communicate them to the team, thus ensuring they always work based on updated information
- Maintain consistency in spelling and grammar for the edited and/or written reports
- Support the selecting, editing and reviewing of the reports through continuous coordination with the Executive Reports Manager and Executive Reports Team Leaders
- Follow up on and supervise the training of the researchers, editors and quality control editors to maintain a high level of performance
- Understand thoroughly client expectations, thus ensuring all data and reports delivered reflect the client requirements and respect the deadlines agreed upon
- Activate new projects internally and assign tasks in coordination with the Executive Reports Manager
- Develop style guide and product guide for key accounts, to align with client instructions and maintain consistency across deliverables
- Handle administrative tasks as assigned by the Executive Reports Manager
- Brief the team on new accounts’ tasks, requests, as well as the client background and the required information from Client Service before activation
- Implement Quality Assurance for key accounts and develop quality control checklists
- Coordinate with the Media Monitoring Manager, Team Leaders and Client Success on new projects/reports, in order to meet the client requirements
- Participate in the recruitment of the team through interviews and tests, and train and onboard new joiners
- Fill on TICK the time allocated for every assignment/report, on a regular basis, ensure the team is filling their tasks on TICK and update concerned parties on employees’ status change (new joiner, leaver, transfer, etc.)
- Support, guide team leaders, evaluate their performance and recommend trainings, when need be, in coordination with the Executive Reports Manager
- Comply with CARMA policies and procedures and support CARMA mission and vision
- Perform other job-related duties as assigned by direct manager
Qualifications
BA in English, Linguistics, Translation, Media, Journalism or any related field.
Experience
Minimum 3 years of experience as a senior member in the Executive Reports department.
At least 2 years of experience in a managerial position.
Contact
Kindly apply through the below link:
https://carmaconnecthr.webhr.co/hr/careers