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Client Services Coordinator

CARMA believes that the relationship an organisation has with its audiences is its single biggest asset. That’s why we help organisations monitor and evaluate the impact of what they do and say and consult with them to identify opportunities to maximise outcomes.

We provide the tools and expertise that enable PR and communications professionals to meaningfully demonstrate the effect and value of audience engagement across all types of media—anywhere in the world, and in any sector.

Our emphasis is on delivering exceptional client service experiences by combining the latest technology with unrivalled human insight from a global team of experts who provide valuable, relevant, and actionable insights.

We are seeking an ambitious Client Services Coordinator to join our incredible team.

Responsibilities

Operations

  • Work with internal parties to perform quality checks on various projects.
  • Liaise with the Business Development and Client Services teams for accurate project activation.
  • Communicate with internal parties to address issues encountered on the SAAS platform.
  • Maintain accurate records of requests from both external and internal parties.
  • Ensure all client deliverables meet the required standards.

 

Client Servicing

  • Build and strengthen client relationships to foster long-term partnerships.
  • Support the Client Services team in negotiating and closing renewal business.
  • Handle inquiries and requests from clients, with guidance from senior team members.
  • Work closely with the Client Services team to proactively identify and resolve potential issues that may impact clients, in collaboration with internal departments.
  • Conduct regular reviews to assess account health and uncover new areas for improvement.

Qualifications

  • Degree or Diploma holder, preferably in Communications, Marketing, or Event Management (Fresh graduates are also welcome).
  • Good command of written and spoken English, Cantonese, and Mandarin.
  • Proficient in Microsoft Office applications and Chinese word processing.
  • Team player, capable of delivering quality work within tight timeframes and with limited resources.
  • Able to work well under pressure.
  • Working hours: 07:30 – 16:30 (business days).

Contact

Kindly send your CV to Oliver.Chung@carma.com.