Responsibilities
Key responsibilities of the role include:
Client Servicing
• Build and strengthen client relationships to achieve long-term partnerships
• Achieve individual upsell and cross-sell targets as well as team client retention
target
• Support the Client Services team in negotiating and closing renewal business
enabling you to meet or exceed your quota
• Execute onboarding and training for all new clients
• Handle inquires and requests from client and address their needs
• Work closely with Client Services team to proactively identify any problems that
may impact the client and work with different internal departments to resolve or
prevent such issues
• Conduct consistent reviews to track account health, while discovering new areas of
improvement
Business Development
• Maintain accurate client records, keeping track of any contract updates and
renewals on CRM platform
• Identify upsell, cross-sell and renewal opportunities and communicate with sales
teams regularly
• Work with sales, marketing and other internal teams to develop strategic plans
Qualifications
- Strong written and verbal communication skills. Applicants must possess fluency
in Cantonese and English. Mandarin would be an added advantage
• Ability to multitask and juggle several responsibilities simultaneously
• Dealt with complex or escalated client situations and able to resolve and manage
these situations successfully
• Excellent organizational skills and attention to detail
• Solution-oriented and able to think outside the box to solve client problems
• Reliable and self-motivated
Experience
Preferably 1 year of relevant Client Services, Account Management, or Business
Development, in the media, consultancy, tech, PR & communications, or market
research industry
Contact
Kindly send your CV to: charles.cheung@carma.com