Client Services Executive – Hong Kong


Key responsibilities of the role include:
Client Servicing
• Build and strengthen client relationships to achieve long-term partnerships
• Achieve individual upsell and cross-sell targets as well as team client retention
• Support the Client Services team in negotiating and closing renewal business
enabling you to meet or exceed your quota
• Execute onboarding and training for all new clients
• Handle inquires and requests from client and address their needs
• Work closely with Client Services team to proactively identify any problems that
may impact the client and work with different internal departments to resolve or
prevent such issues
• Conduct consistent reviews to track account health, while discovering new areas of
Business Development
• Maintain accurate client records, keeping track of any contract updates and
renewals on CRM platform
• Identify upsell, cross-sell and renewal opportunities and communicate with sales
teams regularly
• Work with sales, marketing and other internal teams to develop strategic plans


  • Strong written and verbal communication skills. Applicants must possess fluency
    in Cantonese and English. Mandarin would be an added advantage
    • Ability to multitask and juggle several responsibilities simultaneously
    • Dealt with complex or escalated client situations and able to resolve and manage
    these situations successfully
    • Excellent organizational skills and attention to detail
    • Solution-oriented and able to think outside the box to solve client problems
    • Reliable and self-motivated


Preferably 1 year of relevant Client Services, Account Management, or Business
Development, in the media, consultancy, tech, PR & communications, or market
research industry


Kindly send your CV to: