NTU and CARMA Study on the Reputation and Communication of Non-Profits

This study on the public sector will provide insights into how 35 non-profit organisations manage their reputation, communicate with stakeholders, and address the critical issues they face.

This study was conducted by Nanyang Technological University’s Wee Kim Wee School of Communication and Information, ranked 1st in Asia and 4th worldwide in communication and media studies, according to QS World University Rankings.

Graduate students used CARMA’s favourability score in their analysis of the media activity of 35 nonprofits in Singapore.

Non-profits, driven by passion and dedication to their chosen causes rather than profit, play an increasingly crucial role in society.

In Singapore, the social sector thrives, with over 2,000 registered charities collectively receiving nearly $3 billion in donations. However, these non-profits face significant challenges, including attracting quality talent, maintaining volunteer engagement, and bolstering donor confidence.

The report aims to:

  1. Explore how are non-profits in Singapore perceived by the media.
  2. Identify the key activities used by NPOs to drive media coverage.
  3. Examine how non-profits approach their reputation management.
  4. Uncover the spokesperson with the most visibility.
Chart 1: Share of voice and corresponding favourability rating for each sector

Methodology

35 non-profits from seven sectors in Singapore were selected for this study based on balance in scale, encompassing large, medium, and small non-profits, and ensuring the availability of sufficient public information for analysis.

Volume of articles analysed: 

1,000 articles
(Tier-1 mainstream news and trade publications)

Metrics captured:

  • Key narratives
  • CARMA Favourability Score
  • Coverage volume by media outlet
  • And more

 

Time period covered: 

June 2023 to December 2023

Chart 2: Attributes associated with each NPO sector

Access the Report

Fill in the form below to access the report

Your Source for Data-Driven Analysis

THE MEASUREMENT STANDARD

The Importance of Continuous Monitoring: How Real-Time Data Enhances PR Agility

Continuous monitoring is like getting regular exercise with short-term and long-term benefits, and it gets easier once you make it a habit.

blog

A Reputational Reckoning: Understanding PR’s Impact on Reputation

Orla's session addressed the key aspects of reputation management and the pivotal role PR plays in shaping and protecting an organisation's public image.

The Measurement Standard

PR Measurement in a Multichannel World – Finding Sense in the Noise

To effectively pull insights out of high volume from multiple channels, it helps to have a plan or process in place that allows the content that matters most to rise to the top.

Subscribe to the CARMA Newsletter

Explore a world of industry insights with the CARMA newsletter. Stay informed with the latest in media monitoring and analysis including the newest industry updates, CARMA industry reports, and invitations to exclusive Events, Webinars & Workshops.