Client Services Manager – Malaysia

CARMA is a global provider of integrated media intelligence solutions. We deliver what matters using an unrivalled mix of cutting-edge technologies and experienced media measurement and analysis experts.

With 19 international offices and staff in 50 countries, CARMA conducts research of media coverage in all key geographies in over 80 languages. We are globally active, but also have local experience so whilst most of our clients are international, we are equally adept and offering market specific solutions.  Our on-the-ground staff speak the local language, know local customs, and can help you achieve a greater understanding of any market.

CARMA has been providing services to the communications industry for more than 30 years over which time it has grown into one of the most geographically diverse and most dynamic media monitoring and analysis companies in the world.

Responsibilities

What We Can Offer You

At CARMA, we value the talents and ideas of everyone in our team. Our company is growing and changing every day and we’re thrilled to have you along for the ride.

We will help shape your journey through enriching experiences, learning and development opportunities and global exposure internally and externally. We also strive to provide remote and flexible working policies, with the friendliest and most supportive culture.

Roles and Responsibilities

Product Knowledge

  • Fully understand the group’s products and services
  • Understand the benefits to potential clients
  • Understand the group structure and company role

Client Servicing

  • Supporting the client onboarding process
  • Handling inbound client requests
  • Liaising with clients on an ongoing basis
  • Identifying potential challenges / opportunities

Business Development

  • Understanding clients’ business needs
  • Liaising with sales and marketing teams
  • Maintaining CRM data

Qualifications

What You’ll Need To Succeed

Blend of behavioral competencies, technical competencies, languages and experience needed:

  • Minimum 2 years of work experience, tech, PR, marketing or B2B client services
  • Excellent communication skills
  • Able to manage and prioritize a range of tasks and meet deadlines
  • Patience, persistence, and persuasiveness
  • Problem solving skills
  • Adaptable and efficient under pressure

Contact

Please send your CV to sabrina.azmi@carma.com