Content Operations Manager – Malaysia

You will be responsible for managing and supporting the growth of our traditional and social media content offerings. This position involves managing tasks related to third-party providers and content partners, overseeing media list checks, activations, updates, and orders, while also ensuring the invoicing and profitability of third-party content. Key aspects of the role include building and sustaining relationships with content partners, supporting project operations and client services, troubleshooting content issues and ensuring timely and accurate content delivery to clients. Additionally, you will be responsible for maintaining subscriptions, pricing information, and product updates for both in-house and third-party content.

You will report directly to the Project Manager and work with the Client Services team to support content delivery and the onboarding of new clients and the day-to-day management and optimisation of client profiles.

As we are dealing with clients in the APAC region, you are expected to have a strong command in the written language of English and any of the key Asian Languages (i.e. Chinese, Malay, Indonesian, Vietnamese, Japanese etc.). Shortlisted candidates will be required to undergo a language translation test.

Roles & Responsibilities

• Manage invoicing processes with third-party providers, ensuring timely payments and monitoring volume and profitability.
• Support the onboarding, maintenance, updates, order and cancellations of clients with third-party providers.
• Maintain accurate information on media lists, pricing, and onboarding processes from content partners or third-party providers.
• Troubleshoot issues related to content processing or delivery
• Ensure all clients receive their content on time and in the correct format
• Support in setting up news gathering projects for the clients on CARMA’s portal in accordance with the requirements provided
• Work closely with the Project Manager and the Client Services team to support the day-to-day management and optimisation of clients’ media monitoring profiles
• Review and optimise existing clients’ profiles to ensure the media intelligence gathered are relevant
• Manage and resolve tickets filed by colleagues in the APAC region
• Other duties as assigned by the Project Manager